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FAQs

You Asked, We Answered

It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made a list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.

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What to do after a death ?

Any death which happens in Scotland must be registered within 8 days by any relative of the deceased, any person present when the person died, the deceased's executer, the occupier of the property where the person died, or any other legal representative. This can be in person or by telephone at any registration office in Scotland. If the death have been referred to the procurator fiscal, registration can not take place until the death certificate has been issued.

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  • Which type of service would you like - burial or cremation

  • Would you like a religious or humanist ceremony

  • Where would you like the service to be held - church, restrooms, home, other

  • Do you wish to have music and/or photo display at the service

  • Do you welcome floral tributes or wish for family flowers only

  • Would you like us to provide an order of service with or without pictures

  • Would you like a funeral notice in a newspaper or our webpage acknowledgements

  • Do you wish to give donations to charity

  • Have you considered which coffin you would like

  • Have you considered who will be the cord bearers (8 or more)

  • Would you like to have refreshments after the service

  • Do family & friends wish to view remains at place of rest

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Things to consider
 

Is financial help available?

You may be able to claim Bereavement Allowance if you meet all of the criteria set by the welfare support team.

Contact tel. 0800 090 1004

You can request a bereavement benefits pack from your local Job Centre Plus office

You can also make a claim by calling the Bereavement Service helpline:

  • Telephone: 0800 731 0469

  • Textphone: 0800 731 0464

Monday to Friday, 8am to 6pm.

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